Your satisfaction is our top priority! If you don't absolutely love your products, we're here to help! We offer a 30-day return policy for all products purchased from us. If you are not satisfied with your purchase, you can return it for a full refund*.
Please note that you are responsible for the cost of return shipping to us.
*The original shipping fee, if any, is not funded.
To Initiate A Return:
- Contact - Email email@example.com with subject as “return”, please include your order number & name within the email so our representatives can better locate your order to initiate the process.
- Repack - Make sure your item is in the same, like-new condition, packed in the original packaging with all included contents.
- Print & Ship- Once approved, an order specific RMA Label *(non-prepaid) in the form of a PDF will be sent to you through email.
Once received, please follow the instructions below:
- Please print out the RMA Label.
- Affix it to the outside of your box.
- Ship it to the address our representative provided through the carrier of your choice.
- Refund - Once we’ve received and examined your return items, we will send you a notice of refund and refund your purchase through your original payment method within 3~5 business days.
Canceling an order
Orders cannot be canceled after 30 minutes, as they have already been processed.
Please contact us immediately at firstname.lastname@example.org as soon as possible if you'd like to cancel an order that was just made.