Delivery and tracking
Q: How long will it take to receive my products?
A: All products are dispatched within 1-3 business days from when your order is placed. Depending on your shipping method, delivery times may vary.
Standard Domestic ~ 5-8 business days
Express Domestic ~ 3-5 business days
Standard International ~ 5-8 business days
Q: How can I track my order?
A: Your tracking information will be included in the shipping confirmation email sent to you after your order has been shipped.
Q: What if my order is lost or I still haven't received my order?
A: If your order is marked as delivered and you have not received your products, please contact us and we will be happy to assist you.
Q: Do you deliver orders to my country?
A: We happily deliver world-wide!
Order changes and cancellations
Q: Can I change my order?
A: Yes, you have 30 minutes from the moment you place your order to make any changes. Orders cannot be changed after 30 minutes, as they have already been processed.
Q: Can I cancel my order?
A: Yes, you can cancel your order within 30 minutes of placing it. Orders cannot be cancelled after 30 minutes, as they have already been processed.
Order Returns and Exchanges
Q: Can I return or exchange my order?
A: Your satisfaction is our top priority! We offer returns & exchanges. Check out our returns form for more details.
Q: How are your rattles made?
A: Our rattles are 100% handcrafted from sustainable and eco-friendly materials.
Q: What materials are your rattles/teethers made from?
A: Our rattles are made with 100% cotton and polyester filling, along with a beech wood ring. Our teethers are free of harmful chemicals like phthalates, BPA, and PVC, and are in compliance with U.S. toy standards.
Q: How do I wash my rattle?
A: It is highly recommended that you hand wash your rattles in order to extend their life and durability. Use mild soap to hand-wash the fabric portion of the teether in cold water. Wipe the ring with a damp cloth and allow it to air dry.
Q: How are your products packaged?
A: We inspect and package all rattles before shipping them in our Los Angeles shop. Your products will be delivered in a box with some great surprises!
Don’t see your question?
Please use our Contact Form or email us at email@example.com and we'll be happy to assist you!